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Resolution API: why new disputes are not returned in getUserCases

Asked by: 613 views Programming

Why our disputes which created after 27th Dec 2011 are not returned in getUserCases for the filters specified as below: 

 <?xml version=”1.0″ encoding=”utf-8″?>
<soap:Envelope xmlns:soap=”http://www.w3.org/2003/05/soap-envelope”
               xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance”
               xmlns:xsd=”http://www.w3.org/2001/XMLSchema”>
    <soap:Body>
       <getUserCasesRequest xmlns=”http://www.ebay.com/marketplace/resolution/v1/services”>
          <creationDateRangeFilter>
             <fromDate>2011-09-26T00:00:00-07:00</fromDate>
          </creationDateRangeFilter>
          <caseStatusFilter>
             <caseStatus>OPEN</caseStatus>
             <caseStatus>CLOSED</caseStatus>
          </caseStatusFilter>
          <paginationInput>
             <pageNumber>1</pageNumber>
             <entriesPerPage>200</entriesPerPage>
          </paginationInput>
          <sortOrder>CREATION_DATE_DESCENDING</sortOrder>
       </getUserCasesRequest>
     </soap:Body>
</soap:Envelope>